Careers
Our employees lead challenging and rewarding projects that shape the future of our business.
Sales and Marketing Associate
Job Description
GURU, Inc. is a dynamic IT consulting firm providing technical support, information system maintenance, industry best practice guidance, and security consulting services to small, medium, and enterprise level businesses throughout the DC Metropolitan area.
GURU is currently looking for a Sales and Marketing Associate who has a minimum of 3 years of relevant experience. This role requires the ability to diagnose and holistically approach issues, create strong relationships with clients, and above all, lead with a comprehensive service mentality. The ideal candidate is abundantly communicative, conscious of immediate and future solutions, and empowers their team and clients alike.
What You’ll Do
- Promote and sell GURU’s IT services including project work, high-level IT consulting and network, server, and desktop support
- Develop and manage relationships with new and existing customers
- Develop a pipeline of qualified opportunities through business networking, strategic partner development, telephone sales calls, direct marketing, and company generated sales leads
- Close opportunities for new business while ensuring customer satisfaction in existing engagements
- Meet with the executive team for monthly and annual quota objectives
- Understand clients’ business environment, key business drives, and changing business trends
- Develop and lead marketing campaigns that target our desired audience
Requirements for Success
At least 3+ years’ experience in IT Services Solution Selling, or Consulting to IT executives
- At least 3+ years’ experience in selling to or working with channel resellers
- At least 3+ years’ experience in selling Infrastructure Support Services / Managed Services
- At least 3+ years’ experience in developing marketing plans which includes identifying target audiences, product positions, and key messaging
- Strong verbal and written communication skills
- Excellent presentation skills required to be able to present to a wide variety of clients
- College degree preferred but can substitute for comparable work experience
- Can manage multiple accounts concurrently while developing pursuit strategies and support new business opportunities
- Have the knowledge and background in design integration, configuration, deployment, support, management, and security of technology including:
- Servers
- Storage
- Wireless
- Virtualization
- Cloud
- Data Centerteleconference and voice
The Tier 2 Help Desk applicant should have sufficient knowledge of desktop and laptop computers, servers, Windows operating systems, Microsoft Office, and related types of issues and troubleshooting.
The hired individual will be interacting with customers, end-users, troubleshooting issues on systems, and providing general technical support both on-site at customer locations and remotely.
Job Requirements:
- Strong background with Windows 7-11, Microsoft Office versions, Windows Servers 2003-2019, Firewalls/Routers/Switches, MS AD
- Candidates are familiar with common networking protocols including VPN (SSL, L2TP, IPSec), TCP/IP, DNS, VLAN and troubleshooting connectivity issues.
- Experience with Office 365 management and troubleshooting is required
- Windows Servers, Active Directory, DNS, DHCP and other server role experience is preferred
- Knowledge of Ticketing Systems and Monitoring Software
- Installation and management of software and hardware (updates, tools, etc.)
- Ability to troubleshoot issues remotely, or onsite when required
- Strong multitasking and documentations skills are required
- Excellent customer service and communication skills is required
- On-site visits, while infrequent, may be required.
- Participation in afterhours on-call rotation is required
Successful candidate must have good communication skills and ability to work well under pressure, meet deadlines, and effectively handle complex customer situations.
Education/Experience:
- 2+ years of experience at a Managed Services Provider
- College degree preferred
- Experience in a professional/corporate IT environment with troubleshooting and providing effective Help Desk support is a must!
Benefits
- 401(k) and 401(k) Matching
- Health, Dental and Vision Insurance
- Paid time off
- Flexible Spending Account
GURU, Inc. is a dynamic IT consulting firm providing technical support, information system maintenance, industry best practice guidance, and security consulting services to small, medium, and enterprise level businesses throughout the DC Metropolitan area.
The Maintenance & Guidance Team is actively seeking a Field Engineer who has a minimum 3 years of relevant experience. This role requires the ability to diagnose and holistically approach issues, create strong relationships with clients, and above all, lead with a comprehensive service mentality. The ideal candidate is abundantly communicative, conscious of immediate and future solutions, and empowers their team and clients alike.
What it Takes:
- 3+ years’ experience in a client facing support role or similar role
- 3+ years’ experience maintaining and optimizing Windows environments (7,10,2008/R2,2012/R2,2016,)
- Reliable transportation – This role requires travel to client sites in the Maryland, Northern Virginia, and DC area (up to 60% on site)
- A guidance mindset to enable client growth and realization of company-specific goals. Comfortability in making recommendations for improvement.
- In depth knowledge of LAN/WAN systems to optimize and maintain networks across different industries
- Demonstrated ability to lead & participate in client initiatives and projects
- Deep familiarity with Microsoft 365 Administration & Security
- Firm handle on server management & network security best practices
- Supporting and maintaining user account information including rights, security, and system groups
- Resourcefulness in diagnosing, researching, and resolving technical issues
- Self-motivated, proactive, comfortable with autonomy and a dependable team player
- Excellent communication skills (both written and verbal) with an emphasis on setting clear expectations
- Ability to scale explanations based on technical proficiency of the target audience
- Desire to perform in a team and grow into new roles and responsibilities
Nice to Have:
- Experience in/ Familiarity with:
- Virtualization and VDI experience – HyperV, VMware, Azure, AWS
- Data/Mail Migration experience
- ConnectWise Manage/Automate/Control
- Microsoft Endpoint Management
- Automation of workflows/procedures
- Advanced Microsoft Azure skillset
- Regulatory compliance control/policy familiarity (HIPAA, PCI-DSS, ISO27001/2)
- Familiarity with industry leading hardware providers and best practice configurations
- Certifications or pursuit thereof preferred (A+, Net+, current MCP, etc.)
- No clearance required – some college preferred, but can be substituted for comparable work experience and certifications or pursuit thereof
GURU is one of the DC metropolitan area’s leading IT consulting firms supporting a wide range of industries in the small-mid-enterprise business market. Each member of our team knows what sets us apart; we help because we care. We bring that mentality to every interaction internally and externally. Our commitment to the continual success and growth of our team and clients alike is what drives us forward. We are growing individually and as a company to better prepare ourselves for the future of information technology and look forward to meeting candidates who share that vision.
Don’t wait until something breaks or you get hacked. We’ll work with you now to find the best, most efficient solution for your unique needs. We know that it’s up to us to earn your trust – and your business.
We promise to speak plain English, not IT jargon. Fill out the form or call us at (301) 987-8950.
